Self-awareness and connecting are
foundational to
Relationship Selling
Relationship Selling is the high-performance differentiator for the longevity of CRITICAL accounts, LONG sales cycles, and LASTING referrals.
Effective communication, understanding of yourself, how to work with others, and agile adaptability to different situations are all essential for great interpersonal skills and *Emotional Intelligence. Self-awareness is one of the most powerful tools a salesperson or those in client relations can have.
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Overall Objectives:
Effectively collaborate with clients
Seek to understand the client's perspective
Adapt your tendencies to their personality
Impart strategies for effective interactions
Build trust and strong relationships
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Frustrated clients feel unseen, unheard, and not understood. Eliminate personality clashes, reduce disagreements, and poor communication that can lead to tense relationships and lost accounts.
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Maximize customer relationships today!
types of difficult clients
Difficult clients can test your patience. To develop profitable, long-term relationships you need to respond to them effectively. This training will equip you to know these personalities, how to respond rather than react, and identify your client's emotions to become their trusted advisor.
Negative Clients
adopt a pessimistic attitude and are sometimes prone to turn down your input or suggestions.
Do-Nothing Clients
are those who often expect you to discern their thoughts or expectations, despite their uncertainty or lack of feedback.
Agressive clients
dominate conversations with loud, overbearing attitudes and a demand for immediate action.
Know-it-all clients
believe they understand the product or services you offer better than you do and how it needs done.
People Pleasing Clients
say “yes” to almost anything but are slow to deliver results and answer questions honestly.
Rant-and-rave clients
who believe their own needs should come before yours, and before the needs of any of your other clients.
Intensive 8 week
Development
In this intensive interpersonal development program, you will attend Live Interactive in-person half to full-day or virtual sessions one day a week from 1.5 to 2.5 hours a week. You can immediately start applying what you are learning to your daily interactions. Take one or all three.
3 Weeks
Connecting from colleagues to clients. 1.5 to 2.5 hrs a week
2 Weeks
Emotional Intelligence and Agile Adaptability. 1.5 hrs a week
3 Weeks
Sales - Learning your sales style and adapting to your clients buying style. 2.5 hrs a week
ConnectING FROM COLLEAGUES TO CLIENTS
You will increase self-awareness by learning about your strengths and challenges.
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Discover that what you prioritize in the workday dictates how you treat others. Understand how motivators and stressors can lead to disconnect with colleagues to clients.
Implement strategies to be more effective and intentional in your interactions.
Learn what motivates the behaviors of your clients or prospective clients. Identifying personalities and understand clients you want a better relationship with.
Learn about the perception of self and others and how difficult clients can trigger you.
Work more effectively with others based on your tendencies and adapt to your client's personality.
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Move from guessing what went wrong to knowing and growing valuable lasting relationships.
EQ & Agile adaptability
A high EQ leads to 75% greater success and produces twice the revenue.
Discover an agile approach to workplace interactions and emotional factors that drive behaviors.
Overcome instinctive mindsets that hold you back to gain social awareness, manage, influence, and make meaningful connections.
Recognize the emotional and interpersonal needs of any situation or client to respond accordingly.
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Create a plan to stretch and develop areas holding you back in sales and relationships.
Sales - How to sell to your client's buying Behaviors
You will explore your personal sales style and how your strengths and challenges influence your selling behaviors.
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Become skilled in recognizing the behaviors unique to each buying style to adapt to them based on YOUR tendencies.
Effectively create client-focused interactions beyond commonalities to understand the client's buying needs. Create trust and foster growth opportunities.
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Input your client or prospect characteristics into the My Everything DiSC® Customer Mapping Tool to obtain actionable insights specific to them.
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